The Foundations of Advocacy Marketing

As you know, social media has changed how companies market, advertise, and communicate. Instead of relying solely on traditional campaigns, they’re creating empowered advocates composed of employees, influencers, and customers.

Advocates don’t merely “like” a specific brand – they’re passionate about the value of its offerings and genuinely want others to get in on the action.

Best of all, as advocates help to increase reach and engagement, they drive leads and revenue. While you’re probably aware of the benefits of advocacy, you might still be wondering which type of advocacy program makes the most sense for your organization, and how to best execute it. That’s why we created The Foundations of Advocacy – containing the key metrics that are shaping digital marketing advocacy, this report is designed to help leaders make informed decisions. The Foundations of Advocacy is based on aggregated data from Dynamic Signal customers, the largest and most robust customer database in the advocacy category.

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2017 State of Customer Marketing Report

There’s a new rising star in the marketing department: the customer marketer. Long a backwater marketing function responsible for sending customer newsletters and organizing user groups, customer marketing is undergoing a transformation.

In this new report conducted by Koyne Marketing, the majority of CEOs and marketing executives from more than two hundred B2B organizations agree that customer marketing is more important than ever. The companies that do customer marketing well and measure it effectively see a correlation between customer satisfaction and revenue. For those who aren’t doing it (or aren’t measuring it), there’s even more opportunity for customer marketing to have an impact in the future.

Along with the latest B2B customer marketing benchmark results, this report includes insights for teams like yours including:

  • In-demand skill sets you can leverage or acquire to implement a successful customer marketing program.
  • The common metrics companies are using to measure their marketing efforts.
  • Recommendations to apply to your own customer marketing initiatives to boost your revenue.

Download the report to see how your organization’s customer marketing initiatives stack up!

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