How to Jumpstart Your Journey to the Cloud
More than ever, businesses can harness the power of data to connect with each customer throughout the entire customer lifecycle. It’s just a matter of leveraging the right...
Customer Service Trends: Service Through Social
As customers’ expectations rise and they turn to social channels for faster service, companies must use every available tool in order to respond quickly and appropriately....
Customer Service Trends: How Chat Changes Everything
Today, instant access to information is expected in virtually every online experience. Customers want to find what they need quickly and easily. Incorporating a chat feature...
Customer Service Trends: The New DIY Customer
Cloud-based, knowledge-centered support offers a complete solution — giving customers what they want, while equipping agents with the necessary tools to increase productivity...
How to Drive Marketing Results with IBM Marketing Cloud, Formerly Silverpop (FREE Demo!)
Find out more about the cloud-based digital marketing platform that provides email marketing, lead management and mobile engagement solutions.This demo will show you how IBM...
Build an Empowered Mobile Sales Team to Watch Your Company Profits Rise
For a salesperson, happiness is all about meeting and exceeding the sales target and once they taste success in it, they will strive even harder to achieve more and more!Hence,...
Build an Empowered Mobile Sales Team to Watch Your Company Profits Rise
For a salesperson, happiness is all about meeting and exceeding the sales target and once they taste success in it, they will strive even harder to achieve more and more!Hence,...
Drive Toward Social Intelligence Maturity
The sheer volume of information collected form social media can be unwieldy, but social intelligence should be a core component of any firm's customer intelligence strategy....
Drive Toward Social Intelligence Maturity
The sheer volume of information collected form social media can be unwieldy, but social intelligence should be a core component of any firm's customer intelligence strategy....
Master The Next Wave Of Social
For the marketing leader, social media offers both a huge opportunity and daunting challenge. You know you can reach and engage your customers on social channels, but the...
