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Everyone thinks they can effectively build a survey program from start to finish – but there are plenty of common mistakes that can be made that you don’t even realize. In this helpful eBook, we’ll walk you through the top 12 common survey design crimes and share helpful tips, tricks and advice. |
It’s time to learn how to do more with your feedback and operational data. As customers increasingly use new technology tools and interaction channels to engage businesses (and one another), the role of Voice of the Customer programs has elevated to ne…
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Everyone thinks they can effectively build a survey program from start to finish – but there are plenty of common mistakes that can be made that you don’t even realize. In this helpful eBook, we’ll walk you through the top 12 common survey design crimes and share helpful tips, tricks and advice. |
It’s time to learn how to do more with your feedback and operational data. As customers increasingly use new technology tools and interaction channels to engage businesses (and one another), the role of Voice of the Customer programs has elevated to ne…
Phone-based customer support can be the differentiating factor between a SaaS company that makes it and one that doesn’t. This is because phone is the most preferred support channel, it is the most effective channel for solving complex support issues a…
Generally, if you’re looking to ramp up your company’s SEO program, you have three options. You can either take care of it in house, hire a consultant who will advise your current staff how to do it, or you can hire a full servic…
Service level measures the accessibility of a company to their customers and the company’s ability to plan for call volume fluctuations and execute their staffing strategy. It has been found to be directly tied to customer service quality and inbound c…
Customer-centric companies are optimizing the customer experience by making phone interactions more personal, professional and effective. This has led to an increase in customer satisfaction, promotes a positive brand awareness and increases revenue fo…
Marketers typically think of sales acceleration as abbreviating the time it takes to make a lead sales-ready. We think it’s time to extend the concept to include what we can do to help sales close on the deal faster.Learn how to enhance your lead gener…
Generally, if you’re looking to ramp up your company’s SEO program, you have three options. You can either take care of it in house, hire a consultant who will advise your current staff how to do it, or you can hire a full servic…
