Phone-based customer support can be the differentiating factor between a SaaS company that makes it and one that doesn’t. This is because phone is the most preferred support channel, it is the most effective channel for solving complex support issues a…
Generally, if you’re looking to ramp up your company’s SEO program, you have three options. You can either take care of it in house, hire a consultant who will advise your current staff how to do it, or you can hire a full servic…
Service level measures the accessibility of a company to their customers and the company’s ability to plan for call volume fluctuations and execute their staffing strategy. It has been found to be directly tied to customer service quality and inbound c…
Customer-centric companies are optimizing the customer experience by making phone interactions more personal, professional and effective. This has led to an increase in customer satisfaction, promotes a positive brand awareness and increases revenue fo…
Marketers typically think of sales acceleration as abbreviating the time it takes to make a lead sales-ready. We think it’s time to extend the concept to include what we can do to help sales close on the deal faster.Learn how to enhance your lead gener…
Generally, if you’re looking to ramp up your company’s SEO program, you have three options. You can either take care of it in house, hire a consultant who will advise your current staff how to do it, or you can hire a full servic…
If you’re already using Eloqua, then you know that Marketing Automation is an indispensable tool for executing on your modern marketing strategy. But the majority of modern marketers still feel that they’re not using the technology to its f…
If you’re already using Marketo, then you know that Marketing Automation is an indispensable part of your modern marketing strategy. But the majority of marketers still feel that they’re not using the technology to its full potential.In thi…
If you’re already using Pardot, then you know that Marketing Automation is an indispensable tool for executing on your modern marketing strategy. But the majority of modern marketers still feel that they’re not using the technology to its f…
If you’re already using Eloqua, then you know that Marketing Automation is an indispensable tool for executing on your modern marketing strategy. But the majority of modern marketers still feel that they’re not using the technology to its f…
