Get the Most from Your CRM

In the last decade, Customer Relationship Management (CRM) platform adoption has increased rapidly to meet the speed of business. Enterprises of all sizes and types are adopting CRMs as the norm. CRMs offer a single source of customer information and r…

Understanding Social Care

The benefits of social care are substantial. It drives loyalty, enhances brand perception, and increases positive impressions. It can even boost revenue while reducing operational expenses.And with 68% of people using social media for customer service …