In 2023 Contact Centers are focused on staffing, skills, salaries, operations, processes, and technology. Our Contact Center Salary & Skills research report will give you what you need to know as you plan your next career move (or decide to…
Most companies are in the nascent-to-intermediate stage of CLM maturity, especially in traditional legal areas like compliance. To drive the next level of legal operations evolution, Artificial Intelligence is a must. In this eBook, learn about: …
Due to increasing volatility in the business environment and threats such as: Cost Fluctuations Dip in Revenues of Contracting Parties Increased Risk of Default or Bankruptcy, etc – plaguing your signed agreements. It is important to set…
Approximately 6 million US-based companies have adopted CLM solutions of varying grades, and the trend in large enterprises is rapidly shifting towards enterprise-grade CLM solutions. To discover how implementing an enterprise-grade CLM soluti…
Quality reviews help you assess the effectiveness of your customer service, identify opportunities to improve, evaluate processes, monitor customer trends, and ensure that you’re achieving your targets. You can’t improve if you don&rsqu…
Learn from ICMI’s Strategic Advisory Board about the current trends and challenges as they address key questions and provide recommendations for contact center leaders. Download Today!Request Free!
Omdia reveals four key trends affecting contact centers in 2023: declining agent populations, cloud licenses surpassing on-prem installations, voice joining the digital revolution, and AI enabling personalization and automation at scale. Take …
This guide is for B2B tech marketers who are looking to win the head, heart, and hands of IT and business decision-makers. We interviewed 500 business technology buyers to uncover practical ways for standing out within cluttered digital environmen…
If there is one thing that is consistent across the world of business, it’s the reliance on contracts. Businesses run on contracts and the more solid they are, the better. However, sometimes even the most thorough due diligence doesn’t p…
Due to increasing volatility in the business environment and threats such as: Cost Fluctuations Dip in Revenues of Contracting Parties Increased Risk of Default or Bankruptcy, etc – plaguing your signed agreements. It is important to set…
