Today, many R&D teams are dispersed, making communication and collaboration between teams more difficult and creating “micro silos” that prevents knowledge transfer. 68% of R&D professionals say projects have been delayed due to mis…
In 2023 Contact Centers are focused on staffing, skills, salaries, operations, processes, and technology. ICMI’s State of the Contact Center in 2023 research report will give you what you need to know as you plan your next career move (or decid…
The State of Service Management 2023 provides service management and technical support professionals with the essential insights and knowledge needed to make data-based decisions that will ultimately improve the services and support provided by their o…
Whether you’re in the process of implementing Root Cause Analysis or just getting started, HDI’s 10 tips will help you get more out of your analysis. Root Cause Analysis is a powerful problem-solving tool that doesn’t have…
The UA platform may still exist, but it won’t be long before GA4 becomes Google’s sole analytics platform. GA4 is different enough from UA that there is a learning curve, so marketers should not delay and plan ahead for the change. Downl…
After surging growth in the past two years, the DDIC market is facing a sharp decline in 2022. According to Omdia’s latest forecast in Display Driver IC Market Tracker, the total demand forecast for DDIC in 2022 is expected to decrease by 12% YoY…
Samsung began shipping its first OLED TV in March 2022, though not in large quantities initially. Samsung Display’s yield rate hindered the initial supply, and after rumours of failing to adopt WOLED panels surfaced, changing the OLED TV line-up …
IT security is complex and many organizations struggle to figure out how to get started. Public Key Infrastructure (PKI) is one of the founding technologies for IT security. As a leading global Certificate Authority who are PCI compliant, Glo…
Today the need for identity services is skyrocketing, driven by but not limited to the demand for stronger authentication and access controls, as well as increasing regulatory compliance and legislation. With advancing rates and levels of sophisticatio…
It’s estimated that by 2027, global spending on cyber security will reach $10 billion (CPO Magazine). Leaders are desperate for comprehensive solutions that will help remove security threats, streamline IT services, and work with existing systems…
