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The level of dedication to customer service varies among utilities. Adherence to meeting Customer expectations compels the utility to focus on quality-determining metrics, such as the customer average interruption duration index (CAIDI). Against this backdrop of customer expectations, PG&E, one of the nation’s largest utilities, operates in a region where outages are not tolerated. To minimize customer outages, particularly during periods of transmission and distribution (T&D) infrastructure changes, PG&E is relying upon mobile power generation resources to inject power into those constrained sections of grid undergoing upgrades. |
