The COVID-19 pandemic dealt a harsh hand to the retail industry, between disrupting supply chains overseas, sinking demand for discretionary goods in the U.S. and forcing stores to temporarily close. Retailers are still dealing with those ramifications, including complicated decisions around inventory and handling returns as more purchases move online. 

INCLUDED IN THIS TRENDLINE

• How Sephora prepped for an e-commerce onslaught
• The strategy behind turning department stores into warehouses
• After COVID-19, is curbside delivery here to stay?