Custom Service 101: How to Champion a Winning Customer-Centric Approach

Now more than ever, defining and optimizing your company’s customer service approach is of upmost importance. Statistics show that better service equates to better retention – and a mere 5% increase in customer retention can improve your company’s profitability by up to 75%.

Compliments of Storetraffic, this detailed infographic offers tips and best practices to increase your company’s customer service rating. Some of the principals detailed include:

  • How to Take a Customer-Centric Approach
  • How to Create a Customer Experience Roadmap
  • How to Conduct Customer Research, Determine What Really Matters
  • And much, much more >>

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