Customer-centric strategies are not the differentiator anymore. And yet, McKinsey reports that advanced analytics can help contact centers accelerate sales conversion by up to 50%. Clearly, the right sales strategy must be supplemented by more than a customer-centric outlook. This blog captures:

• The reasons why customer-centricity alone does not help contact centers sell more effectively
• The two critical components that can supplement your contact center’s sales strategy
• The two ways to speed up intelligence gathering

Identify the key levers that can accelerate your wins and turn your contact center into a strategic player in the industry. You don’t want to miss this one!