IT incidents result in annual costs running into millions of dollars for organizations across all industry sectors. Dealing with incidents distracts IT staff from other activities; beyond the IT department incidents impact business productivity and the customer experience.
The average organization is dealing with hundreds of incidents every week. The IT systems and infrastructure that underlie these incidents generate vast amounts of data. Collecting and analysing these data from the various IT systems involved, leads to the faster, more efficient detection of incidents, improved troubleshooting, and shorter mean time to repair. Event data can also assist with root cause analysis, helping to prevent problems recurring. Time saved from dealing with IT incidents leaves IT staff with more time to focus on digital innovation, rather than constantly fighting to keep the lights on.
