Managing an organization’s IT infrastructure requires business acumen, IT expertise and strategic planning. IT leaders need to account for routine difficulties, as well as facing down unknown challenges in the size and scope of COVID-19.  Service Express, a leader in third-party data center maintenance, asked IT professionals for feedback on their priorities, challenges, workload deployment methods, decision drivers and more.

Key findings include:

• Strengthening security & privacy is a top priority
• Budgeting & cost reduction is a top challenge
• Price is the most influential drive for IT decision-makers
• High service cost is the most significant hardware maintenance challenge
• Consolidation was the top cost reduction method for 2020

Download the report to dive deeper into the responses and the insights from the CTO and CIO at Service Express.