Delivering Modern Service Operations

Today, digital enterprises are expected to run smoothly 24/7. Even in the face of global disruption and spikes in business needs, CIOs must ensure that existing services continue with zero downtime.

  • 65% of IT organisations still rely on monitoring approaches that are either siloed, rules-based, or do not cover the needs of their entire IT environment.
  • 42% of IT organisations use more than 10 different monitoring tools.
  • 59% of organisations are also exploring an AI-powered solution to ensure smooth digital performance.

Join tech senior management in this interactive forum to explore AI-powered service operations.

 

Key Topics

Watch as Al Blake, Consultant Principal Advisor at Omdia, speaks with experts from ServiceNow on:

  1. The potential of AIOps to improve the health of digital services by predicting and preventing issues from occurring, and reducing the Mean Time to Repair (MTTR) 
  2. How workflow automations and new business process can transcend internal employee NPS scores and CX transformation
  3. Which segments of service operations that AIOps can be applied to

 

Moderator

Al Blake
Consultant Principal Advisor
Omdia, Enterprise IT Practice

Speakers

Michael Porfirio
Senior Director, Technology Workflows Solution Consulting – Asia, Pacific and Japan (APJ)
ServiceNow

Peter Doherty
Director ITSM, APJ
ServiceNow

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