Desk Phone Optional: How Cloud Communications are Changing the Way We Work

In recent years, the rise of digital networks, mobile devices, and even WebRTC have further streamlined how we communicate with anyone, anywhere in the world. Through all this progress, from its advent to the present, the phone has reaffirmed time and time again the power of the voice for connecting people. And yet, for all this evolution, there is one setting where the phone has stagnated for decades: in the workplace. When it comes to doing away with landlines, businesses are keeping up with ordinary households in the U.S. According to preliminary results from a National Health Interview Survey, nearly one-half (47.4%) of American homes only use wireless telephones. That parallels our survey finding that 47% of workplaces (across all industries) don’t provide desk phones for every employee.

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