Don’t Become a Tragic Customer Experience Statistic

This webinar dives into findings from the Genesys State of Customer Experience report, based on a poll of 2,000 consumers and 1,300 businesses across the globe. The report highlights the disconnect between consumers and businesses across customer service expectations, technology preferences and delivery methods. The perception gap is obvious. Only 2 percent of consumers surveyed in the Genesys research prefer chatbots, yet 66 percent of businesses plan to use a chatbot this year with the goal of improving customer satisfaction. Join this webinar to learn: How customers prefer to interact with businesses — bots, AI, mobile messaging, and more What consumers value most when engaging with a business What personal information consumers are willing to share for a better experience What businesses miss when it comes to delivering an exceptional experience across all customer journeys This webinar will be presented LIVE in North America, Europe, and Asia- Pacific. Request Free!