While the importance of a seamless, personalized, and relevant experience across channels is clear to all business leaders, reducing agent and customer effort at every touchpoint requires a focus on strategy, processes, and technology. Cognitive technologies like AI, virtual assistants, intelligent search, and insights engines are playing a pivotal role in redefining customer and employee experiences across industries. However, according to the 2019 State of Service Report by Salesforce, only 17% of executives say they’re familiar with cognitive technology & AI. In this webinar, Vishal Sharma, CTO, SearchUnify and Chad McDaniel, President, Execs In The Know dive deep into proven strategies that can transform your CX and EX across every stage of the customer journey. Key Takeaways
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