This white paper examines how leading service providers succeeded despite overall market turbulence. It highlights results in each of the five Service Performance Pillars™ by comparing the Best-of-the-Best to all of the other organizations in the survey, and offers suggestions on how to improve organizational performance through the use of integrated front and back-office business applications. SPI highlights four Best-of-the-Best winners: Centrify, Pariveda, Aspect, and Box. All four organizations use Oracle+NetSuite to manage their business.
