eBook: The 7 Most Critical Soft Skills for Contact Center Agents

Soft skills are traits that enable contact center agents to relate to and connect with customers. They’re made up of a variety of intangible characteristics and attributes, and are critical to driving a positive agent and customer experience.

Download this complimentary eBook to learn best practices and insights on how to transform your coaching programs around agent soft skills, to improve KPIs and deliver a better customer experience.

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