Managing the support ticket queue can be stressful. One wrong move can change the whole course of your relationship with the customer. The trick to efficient customer support is intelligent case assignment so that things are on the right track from the start. What you need is an evolved, AI-fueled case assignment system that allocates cases smartly and provides a heads up in case of escalation proactively. SearchUnify lets you do that and much more. Read this datasheet to get the full picture. Key Takeaways:
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