What IDC calls the 3rd Platform — cloud, mobile, social, and big data/analytics — will continue to drive growth and innovation across all industries that depend on IT resources. Clientless remote support technology plays a key role in 3rd Platform environments by helping support the need to access resources anytime from anywhere for both support providers and enterprise customers. This capability is especially critical in businesses where cutting operational costs and being able to offer more robust service offerings are key objectives. This IDC Technology Spotlight discusses these trends and offers advice for addressing the challenges they pose.
