For years, executives have been automating for efficiency, freeing workers from repetitive tasks, streamlining the back office and looking for cost savings. Now, they are exploring intelligent automation to establish thinking processes—processes that communicate real-time insights to employees, customers and partners across an expanding ecosystem. The ability to add intelligence to automation opens a new universe of possibilities that will have a profound impact on the way organizations operate and the way work gets done. More than anything else, intelligent automation will be a defining factor for the future workforce.
To understand how operating executives view their automation journey and how they are managing the seismic changes that intelligent automation is bringing to their organizations, we spoke to five operating executives in different industries around the world. They shared their aspirations, defined a few pain points along their journey and described the ongoing challenge of managing the cultural change at their organizations.
