Forrester | Netcore Webinar: The State of eCommerce Personalization 2021 – Trends & Benchmarks

Did you know - An overwhelming 91% of shoppers would abandon an online retailer over a poor shopping experience. In fact, 77% of shoppers want a more personalized customer experience.

The onus is thus on eCommerce brands to scale up their customer engagement game to stay on top in a competitive market.

Catch Tim Moran, VP – Enterprise Engagement, Netcore Cloud and Rusty Warner, Vice President – Principal Analyst (Forrester) share exciting insights from our latest research study, conducted across 200 retailers and 600 consumers that include:

  • Consumers’ demands and expectations from eCommerce brands
  • Challenges brands encounter in delivering personalized customer experiences
  • The impact of personalization on key eCommerce metrics
  • Emerging trends and innovation that are taking the eCommerce personalization space by storm

Take the massive leap towards building personalized customer experiences that helps you grow and retain your customers with ease.

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