Ease, effectiveness, and emotion drive great customer service, but top line growth requires professionals to keep an eye out on trends for truly determining improvements in quality of service. Download this report to learn 10 customer service trends Forrester Research has identified for 2018.
Discover which investments are critical and the advantages of:
- Focusing on context and inquiry type to deliver the best customer experience
- Using automation and AI to uncover new revenue streams and transform operations
- Exploring new labor models to maximize human connections in a digital world
