Forrester Report – AI Is Ready For Employees, Not Just Customers

Artificial intelligence (AI) can lift employee performance and help workers excel in today’s increasingly complex, accelerating and often chaotic workplace.

The speed and volume of data continue to outpace human capabilities. Not surprisingly, the challenges of effectively onboarding new employees and helping experienced workers absorb the impacts of regulatory, market, product or other changes are growing steeper.

That’s why digitally mature businesses are increasingly turning to AI solutions to help their employees. Whether your industry is facing a ‘silver tidal wave’ as experienced workers retire, or simply struggling to get the right information out of your maze of legacy system and data sources, the power of AI for business can help.

AI can put relevant data in the hands of workers in real-time, empowering human decision-making in day-to-day activities as diverse as sales and research, or facilities management and product quality assurance.

Download this report to learn more about how businesses are targeting AI at employees as well as customers – and improving employee performance and experience.

    Please complete the form below to access this research:

    Business E-mail Address

    First Name

    Last Name


    Job Role

    Job Function

    Company Size





    Zip / Postal Code


    Business Phone Number

    IBM may use my contact data to keep me informed of products, services, and offerings.
    By EmailBy TelephoneBy Postal Mail

    You can withdraw your marketing consent at any time by sending an email to Also you may unsubscribe from receiving marketing emails from IBM by clicking the unsubscribe link in each such email.

    More information on IBM processing of your personal data can be found in the IBM Privacy Statement. By submitting this form, I acknowledge that I have read and understand the IBM Privacy Statement.

    Your privacy is a top concern for us at Knowledge Hub Media. We’ll only use your personal information to provide you with the content, products and/or services you’ve requested from us. By entering your contact information and clicking on the “submit” button below, you are confirming that you have carefully read Knowledge Hub Media’s Terms of Use agreement, and Privacy Policy, and agree to be legally bound by all such terms.

    Yes, I agree to the Terms of Use Agreement.

    Yes, I agree to the Privacy Policy.

    The third party vendor sponsoring this content may wish to contact you regarding products and/or services as they relate to this white paper/research. Please check the appropriate boxes below, indicating the ways in which you would like to receive communication from our third party affiliates:

    Yes, I would like to receive communication by email.Yes, I would like to receive communication by telephone.Yes, I would like to receive communication by postal mail.

    Knowledge Hub Media would also like to keep in touch regarding related content, white papers, business/technology research and upcoming events in your area of expertise. Please check the appropriate boxes below to opt-in:

    Yes, Knowledge Hub Media may contact me via email.Yes, Knowledge Hub Media may contact me via telephone.Yes, Knowledge Hub Media may contact me via postal mail.

    You can easily change your communication and consent preferences at any time. Opt-out of receiving communication from Knowledge Hub Media and/or our third party affiliates by easily updating your personally identifiable data and contact preferences here: Update Communication Preferences