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Frost & Sullivan: Are You Delivering Exceptional Customer Experience?

by / Comments Off on Frost & Sullivan: Are You Delivering Exceptional Customer Experience? / Posted in: Information Technology, Research, White Papers

Small and mid-sized businesses are in a unique position and have an advantage in customer experience compared with their larger competitors. Read this report from Frost & Sullivan to learn how to leverage this advantage.

Get this report now to learn about:

  • Changing customer expectations and how they have shaped the way companies operate contact centers
  • How SMBs can turn personal knowledge about their customers into a customized experience and competitive advantage
  • The benefits that the cloud offers to SMBs when it comes to their customer experience strategy

    Please complete the form below to download this research:

    E-mail Address

    First Name

    Last Name

    Company

    Title

    Function

    Role in IT decision-making process

    Company Size

    Industry

    Address

    City

    State/Province

    Zip

    Country

    Business Phone

    What number of contact center agents does your organization utilize?

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