As the Internet of Things fuses the physical and digital worlds, banks and insurers will be challenged to leverage the possibilities of this new hyper-connected world. A solid partnership between customer and provider will be a key defense against the growing ranks of digital newcomers with their innovative offerings. This research report investigates how the retail financial services sector is preparing for these threats and opportunities, it should serve as a wake-up call for organizations that need to accelerate their change programs or risk finding their customers have already moved on.
