A culture of quality starts with the employees. Learn how to create one by downloading CEB’s article in Harvard Business Review.

Quality is at greater risk than ever in today’s operating environment. The best quality departments are focusing on creating a culture of quality to improve productivity and reduce errors. CEB’s article in Harvard Business Review discusses how to define, measure, and quantify the business impact of a culture of quality, as well as the four factors that are critical to embedding quality values into your culture.

Download the article to learn how you can define, measure, and quantify the business impact of a culture of quality.