How Penn Medicine Meets the Demands of the Modern Patient Through Online Appointment Scheduling

Penn Medicine is recognized as one of the nation’s best hospitals by U.S. News and World Report. When Penn Medicine saw the immediate need to improve patient access, attract new patients and increase patient retention, they pursued changes to their long-standing, traditional appointment process.

Penn Medicine made its EMR implementation and utilization a top priority by utilizing Epic’s scheduling module for existing patients. DocASAP worked closely with Penn Medicine’s operations team to digitize unique, sophisticated scheduling protocols, a process that is critical for online scheduling with primary and specialty care physicians. 

Download this free case study to learn how:

  • DocASAP developed specific criteria to navigate the patient to the correct physician and appointment time during the scheduling process. 
  • Penn Medicine's operations team measured patient behavior during their access journey.
  • Penn Medicine drove a positive ROI within months of implementing DocASAP. 

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