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After Prevea Health implemented a digital strategy to modernize access to care, patient engagement across its other access channels needed to catch up. Patients who received phone call notifications couldn’t easily reschedule, cancel, or prepare for their appointments without making an additional call to Prevea’s call center. They were also missing reminders from phone calls. Moreover, Prevea’s front-end staff had to log into two separate platforms to manage patient notifications. Prevea Health wanted to bridge this gulf in the patient experience with a single solution. They chose to implement DocASAP Actionable Reminders to send digital pre and post-visit reminder notifications across all of its access channels. Download this free case study to learn:
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