The world has changed rapidly in the past year and signs point to those changes continuing—especially when it comes to consumer behavior. Learn how digital dynamism can provide your business with the flexibility you need to effectively harness technology to reach customers at the right time, in the right channel, with the right message.

In this playbook from Twilio and Retail Dive, we take a look at what digital dynamism is and:

• Why it’s the next logical step when it comes to engaging with customers
• How to get started using data purposefully to bridge and connect all experiences related to the customer 
• The challenges of doing digital dynamism well and how to overcome them