How to unlock revenue through connected business communications

Agent empowerment is key to customer engagement and more revenue

Cultivate customer engagement, and you’ll drive sales. Even in a challenging economy, brands that invest in digital customer engagement can experience revenue growth.

For call centers, the path to better customer engagement starts with empowered agents.

Deloitte’s latest research shows that agent retention and engagement can help create better customer experiences. A great customer experience is largely dependent on “skilled, experienced, and satisfied” workers who can serve both the company and the customer.

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