Innovation Insight for AI in IT Transformation – Gartner Research

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  • How upskilling I&O teams with AI skills increases efficiency and relevance
  • How your peers are exploiting AI to improve productivity across I&O, including service desk, platform ops, and business process automation.
  • The numerous benefits AI technologies provide numerous areas, including mean time to response, root cause analysis, higher uptime, optimal resource utilization, and overall productivity

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1 Source: Innovation Insight for AI in IT Transformation Chirag Dekate, Milind Govekar 13 October 2020

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