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To grow in the competitive Northern Virginia market, Inova Health System needed to efficiently scale how consumers accessed care. However, Inova’s Call Center processes didn’t efficiently scale with provider growth, resulting in inaccurate appointments and poor provider matching. These inefficiencies created a frustrating experience for both consumers and providers. Inova partnered with DocASAP to offer accurate online appointment scheduling that expanded access to care while easing call center volume. Download this free case study to learn:
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