KEY CX TRENDS IN NORAM: A CX Network Guide

Customer needs are fairly similar across the globe, as all customers want a high quality experience from the brands they deal with. However, geographical location can create slight variations. Factors such as culture, population density and even climate can shape how customers define a high quality experience.

This guide highlights the key advice and observations drawn from a survey of 30 CX NorAm professionals on customer experience trends in the region.

Access this guide to: 

  • Deepen your understanding of customer preferences in the NorAm region
  • Discover the key trends shaping customer experience in the NorAm region
  • Uncover the greatest challenges in delivering quality CX in NorAm 
  • Learn from the advice and insights of the customer experience professionals at Persistent Systems


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