Keys to Delivering a Modern Customer Experience

At times it can feel like the modern customer is impossible to please. Each individual consumer is diverse, demanding and ever changing. How do you ensure you are able to provide outstanding, personalized service for each and every customer, that differentiates you from the competition? How are you able to continue to execute on this superior experience as your business grows? And how are you able to do all of the above, and continue to improve, while working in a remote environment?

Download our latest e-book to uncover insights from leading CX professionals, on four key ways to deliver a modern customer experience in 2020 and beyond.

Who you’ll hear from:

  • Brad Birnbaum, CEO of Kustomer
  • Alli Webb, Founder of Drybar
  • Doug Kramon, Senior Director of Fan Support & Customer Care Operations at ESPN
  • Caroline Nolan, Customer Experience Manager at Brooklinen
  • Lauren Panken, Senior Systems Manager at UNTUCKit
  • Ernest Chrappah, Director of the DC Department of Consumer & Regulatory Affairs
  • Ludovic Magnier, Live Operations Tools Manager at Glovo
  • John Timmerman, VP of Operations at Mercy Hospital
  • Michelle McCombs, VP of Safety & Support at HopSkipDrive
  • Omar Pera Mira, CEO of, acquired by Kustomer
  • Matt Dixon, Chief Product & Research Officer at Tethr
  • Dan Burkland, President of Five9
  • Mary Drumond, CMO of Worthix
  • Liz Keys, Product Manager at Stella Connect

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