Blog

Messaging Done Right – 4 customer service messaging best practices for seamless omni-channel engagement.

by / Comments Off on Messaging Done Right – 4 customer service messaging best practices for seamless omni-channel engagement. / Posted in: Information Technology, Research, White Papers

Download “Messaging Done Right” to learn best practices for integrating customer service messaging into your omni-channel customer engagement strategy. You’ll discover how to:

  • Meet growing demands for convenience by letting customers decide where and how to engage – including through Apple Business Chat beta
  • Allow customers to move effortlessly between channels that deliver a consistent experience
  • Treat every incoming message in a channel-appropriate way to deliver fast, efficient service
  • Leverage a single platform to integrate real-time and asynchronous messaging into your omni-channel engagement strategy

    Please complete the form below to access this white paper:

    Business E-mail Address

    First Name

    Last Name

    Company

    Job Title

    Job Function

    Company Size

    Industry

    Address

    City

    State/Province

    Zip Code / Postal Code

    Country

    Business Phone Number

    What is your greatest challenge that you'd like to address in the next 12 months?

    Your privacy is a top concern for us at Knowledge Hub Media. We’ll only use your personal information to provide you with the content, products and/or services you’ve requested from us. By entering your contact information and clicking on the “submit” button below, you are confirming that you have carefully read Knowledge Hub Media’s Terms of Use agreement, and Privacy Policy, and agree to be legally bound by all such terms.

    Yes, I agree to the Terms of Use Agreement.

    Yes, I agree to the Privacy Policy.

    The third party vendor sponsoring this content may wish to contact you regarding products and/or services as they relate to this white paper/research. Please check the appropriate boxes below, indicating the ways in which you would like to receive communication from our third party affiliates:

    Yes, I would like to receive communication by email.Yes, I would like to receive communication by telephone.Yes, I would like to receive communication by postal mail.

    Knowledge Hub Media would also like to keep in touch regarding related content, white papers, business/technology research and upcoming events in your area of expertise. Please check the appropriate boxes below to opt-in:

    Yes, Knowledge Hub Media may contact me via email.Yes, Knowledge Hub Media may contact me via telephone.Yes, Knowledge Hub Media may contact me via postal mail.

    You can easily change your communication and consent preferences at any time. Opt-out of receiving communication from Knowledge Hub Media and/or our third party affiliates by easily updating your personally identifiable data and contact preferences here: Update Communication Preferences

    Tagged: , , , ,