Microsoft Teams and telephony — UCaaS providers for financial services firms

Financial services companies that have embraced Microsoft Teams for messaging and meetings must take one critical next step to achieve full benefits of Unified Communications-as-a-Service (UCaaS) – integrating calling.

They do not, however, need to adopt Microsoft Teams phone system. In fact, there’s a better option: integrated calling services from a UCaaS provider. This option provides them with the best opportunity to minimise telecom costs, maximise reliability, compliance, and security; and provide access to advanced calling features.

If you are looking to improve the overall communications experience by adding calling to your Microsoft Teams environment, you should evaluate the benefits of integrating UCaaS with the Microsoft Teams app.

Alternative options include integrating your UCaaS provider’s calling capabilities into Microsoft Teams, or using operator connect or direct routing services from your UCaaS provider to enable your employees to place and receive calls using the Microsoft Teams apps.

Based on Metrigy’s data gathered from 43 financial services companies in North America, Europe, Asia, and Australia, we discovered:

  • A clear preference for using dedicated UCaaS services for calling, as opposed to Microsoft Teams phone system
  • Significant benefits from using dedicated UCaaS services, including lower costs, greater reliability, and access to advanced calling and call centre features.
  • For businesses committed to using Microsoft Teams phone system, an opportunity to achieve additional benefits by using direct routing from their UCaaS provider to connect Microsoft Teams to the public switched telephone network (PSTN).

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