Unexpected events demand that the field team has access to data, resources, and answers in real time, regardless of location. Mobility is not a new tool for field service organizations, but it still has room to grow as a strategic technology. Mobile tools can aid in employee satisfaction as well as meeting business demands, as they can become more productive while administrative tasks get removed from their workday. This report highlights the impact of mobile technology on aiding the service team in excelling at delivering resolution.
