In ancient times – February 2020 – EMA research found that more than 50% of IT leaders surveyed were considering new ITSM platforms in the near future. That future arrived with a bang as IT organizations turbo-pivoted to deliver and support unprecedented levels and types of services to a global workforce suddenly working from home.

Watch this on-demand webinar from EMA Research and ServiceNow to get a research-informed look at building ITSM initiatives that will support business at the speed of life.