In research conducted by HDI and Robert Half Technology on the technical support center of the future, the key is passion for supporting customers and with social intelligence—a human connection in a digital world.
Both internal and external customers are utilizing more communication channels and more devices now than ever before. The mobile workforce, remote work, consumerization, increased self-service, and emerging technologies have all played a part in creating the demand for better ways to serve customers and users.
View this on-demand webinar, presented by Peter Zeinoun, Director of Products LogMeIn Rescue to learn:
- Which support channels customers are choosing
- Why the combination of technology and people is more important than ever
- What contributes to a great service culture in the support center
