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Imagine if you could reduce your IT service backlog by 90%? That is exactly what happened for Pima County, AZ. By implementing the no-code ITSM platform, Pima County was able to improve their service management outcomes in a number of ways. For example, they were able to reduce their service backlog by 90%, which helped them to provide faster and more efficient service to their users and they also saw a 40% reduction in service desk calls, as users were able to access self-service options more easily. Download the full story to learn how Pima County struggled with limited automation, inefficient workflows, and a lack of visibility into their service operations before adopting no-code ITSM. They used multiple tools, including a legacy ITSM platform, a project management tool, and spreadsheets, which made it difficult to manage and prioritize service requests. As a result, the department was unable to provide efficient service to their users and often struggled with managing their service backlog. Today, the new no-code ITSM platform has allowed them to easily create and customize forms, workflows, and automation rules without the need for coding expertise. This meant that the department could rapidly implement new processes and make changes as needed to improve their service delivery. Download this article to learn more. |
