Best Practice Insights: ITIL® Service Operation

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ITIL® has emerged as one of the best-known and widely practiced approaches for IT Service Management (ITSM). ITIL v3 established a set of five core principles that help IT organizations deliver and manage IT services to the business – Service Strategy, Service Design, Service Transition, Service Operation, and Continual improvement.

This guide provides a primer on the essentials of the Service Operation framework and highlights the key elements and important concepts from BMC Software ITIL experts.

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