Knowledge-Centered Service (KCS) methodology captures resolutions at scale and in ways that are both findable and reusable. But after the initial kick-off & training sessions, the excitement around the project often comes to a standstill. Minimal knowledge sharing occurs within or between teams, even in the same region.

This is where the right technology that simplifies KCS implementation and automates knowledge sharing can help. That’s the focus of this e-book. It also talks about quantifying the impact of your KCS initiative. Additionally, it answers some questions that existing and potential KCS implementers might have.

Key Takeaways:

• Use technology that integrates with your existing workflows to automate KB creation
• Get rich reports that identify and fill knowledge gaps for faster time to value
• Find out the lesser-known best practices to make the culture a part of your company