Compliance is big business. The approximate amount of relief to customers from the Customer Finance Protection Bureau, enforcing customer protection laws, is a staggering $10.1 billion (2011-2014). This includes $2.6 billion in restitution to consumers; and$7.5 billion in principal reductions, cancelled debt, and other consumer relief.

This is money that could have found a place in a bank’s bottom line. Regulations are integral to the banking industry, and the extent to which the bank complies with such regulations, not just maintains its bottom line in terms of avoiding