Customer satisfaction is the go-to metric for customer support companies. But is it enough? Of course we want happy customers, because happy customers mean more customers. The problem is that for every 1 customers that complain, 23 will not - they'll just leave. 

This eBook explores the key metrics you need to be looking at in order to improve efficiency and increase customer satisfaction and retention.

What You'll Learn: 

• The ROI of customer support
• 5 metrics to assess customer support success
• What KPIs matter most in B2B customer support
• The top 3 metrics you need to be tracking NOW