Join us for a lively discussion on how customer experience is a matter of life and death for retail brands and how to create customers for life with a strong CX strategy and the right tool kit.

What You Will Learn:

- Evolution of commerce technology
- What consumers expect from brands
- How brands manage and meet these expectations
- New research about tactics employed by leading retailers

Speakers: 

- Emily Pfieffer, Sr. Analyst, Commerce Technology - Forrester
- Fang Cheng, Founder & CEO - ‍Linc

Join us for a lively discussion on how customer experience is a matter of life and death for retail brands and how to create customers for life with a strong CX strategy and the right tool kit.

What You Will Learn:

- Evolution of commerce technology
- What consumers expect from brands
- How brands manage and meet these expectations
- New research about tactics employed by leading retailers

Speakers: 

- Emily Pfieffer, Sr. Analyst, Commerce Technology - Forrester
- Fang Cheng, Founder & CEO - ‍Linc