Revving Your Salesforce Community Engine

Your organization knows the value of a good self-service strategy, it has turned the key in the customer success ignition, now it’s time to put the pedal to the metal and kick your strategy into high gear.

The secret to a great community lies in offering an AI-powered search experience. The search and relevance capabilities of your Salesforce Community fuels your customer’s success and has a direct impact on their experience with your brand.

This white paper features best practices from companies that use AI-powered search on their Salesforce Community to drive real and measurable business results.

In this white paper you’ll learn:

  • What an entire customer journey powered by AI and machine learning looks like
  • Best practices to help your deliver more relevant, intuitive and personalized experiences
  • How usage analytics can help power your search and relevance platform to self-tune and get better with every use


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