Imagine the possibilities if your Dynamics 365 instance could be connected to the entire KB. The impact on content findability and engagement would be mind-boggling, wouldn’t it? Well, you can do that—and much more—with SearchUnify’s unified cognitive platform.

It enables you to create a unified index of all the knowledge bases. This helps your support mavens access relevant help content right within the Dynamics 365 infrastructure. The platform also comes with an insights engine that learns with every interaction and provides contextual results to accelerate problem-solving and boost FCR.

Key Takeaways

• How enterprise search powers universal connectivity
• How better findability empowers agents to cut through the noise and reduce MTTR
• How insights engine helps identify and fill content gaps for better CSAT