Sentry is a Fortune 1000 company that has more than 4,000 employees and multiple applications to manage different business units. Some of them are internal-facing applications, used by associates, agents and customer service representatives and others are external-facing applications, used by customers to manage their accounts.

Because of this variety, Sentry needed to create customized training content. By implementing Whatfix across multiple applications, Sentry was able to create in-app, real-time, interactive guidance for a variety of end users while reducing content-creation time by 40%.